Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesCould Hear a Pin Drop — Anthony and Karen have been very helpful.
Sonny, the maintenance guy, has also been helpful.
Building is incredibly quiet. Nearby construction noise is not a problem.
response from property -Hi Richard,
Thank you so much for the kind words! We’re thrilled to hear you’re enjoying the peace and quiet at The Arroyo Residences. I’ll be sure to share your praise with Anthony, Karen, and Sonny—they’ll be so happy to know they’ve been helpful.
We're glad to have you as a resident!
-The Arroyo Residences Team
|Recommended: YesQuiet inside building but now construction of new multi-story building starting next door also lots of noise from traffic on Civic Dr Ygnacio side. Maintenance team is great and prompt to answer requests. Needs more cleaning of building interior and pool area, gym. Promised new hall carpeting for last few years but none yet, and it's in bad condition. Exterior windows and glass panels by pool have never been washed. Trash stacks up in chutes on weekends.
Hi Jane,
Thank you for taking the time to share your feedback. We're glad to hear our maintenance team has been responsive and helpful.
We also appreciate you bringing up areas where we can improve. We’re actively working on enhancing our cleaning schedule, including more frequent attention to the interior common areas, pool, and gym. We understand your concerns about the hall carpeting - replacement is scheduled in the coming months, and we’re looking forward to freshening up those spaces. Additionally, exterior window cleaning is planned for later this year, including the glass panels by the pool.
Your feedback is valuable, and we’re committed to making continuous improvements for our residents. If there’s anything specific you’d like to discuss, feel free to reach out to our office directly.
— The Arroyo Team
|Recommended: YesThe staff — The staff was very helpful and welcoming. I was highly satisfied with the outcome.
Hi Baasanjav, thank you for the kind words! We're thriled to know that we provided you a welcoming community! Let us know if you need anything. Best, Anthony Papagna - Community Manager
|Recommended: YesBeautiful — We are surrounded by redwoods creating the most tranquil environment for living. Floor to ceiling windows for incredible natural light. A floor plans that is unique, spacious and modern. Staff that are attentive, kind and professional. Best spot in downtown Walnut Creek Hands down
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the peaceful redwood surroundings and natural light! Our team truly appreciates your kind words—we’re always here to make Arroyo Residences feel like home. Thanks for being a part of our community! - Best, Anthony Papagna - Community Manager
|Recommended: NoArroyo has gone downhill — We've lived here 3.5 years and had always been very happy with the maintenance--Justin is prompt and completes jobs satisfactorily and Luis had always kept the building clean, shining, and spotless. Somehow, after Luis was asked to join Justin doing maintenance, his cleaning was reduced, but he still seemed to keep everything clean. Now we hear he's left and not to be replaced, and Justin to complete all tasks. This is horrible news and not acceptable to the tenants and ourselves. The carpet on our 6th floor is dirty with stains and hasn't been vacuumed recently floor and mirrors in gym dirty exterior windows haven't been washed in 3.5 years told they were done twice a year 5 years ago from past tenants elevator is marked up and more. Also, tenants aren't in favor of self guided tours of vacant apartments in the building. In these times of criminal activity in Walnut Creek, this is a security risk to us.
Hi Hollis, thank you for sharing your feedback. We truly appreciate your long-term residency and value your concerns. We want to assure you that maintaining a clean and well-kept community is a priority for us. We recently brought on a new cleaning crew to ensure the building remains clean and well-maintained, with a focus on high-traffic areas like hallways, elevators, and the gym. Regarding security, we take resident safety seriously and are always evaluating our policies to ensure they align with the best practices for our community. If you have any further concerns, please don’t hesitate to reach out to the office—we’re happy to discuss them with you. - Warm regards, Anthony Papagna - Community Manager
|Recommended: NoMixed Feelings — I have a lot of mixed feelings so far about this place. I do feel like the new property management team has allowed certain things to decline in quality versus the previous property managers. The carpets on each floor are overdue for a cleaning. You can see trash juice on each floor. The construction was something we really focused on when moving in, as many reviews insisted the noise was not an issue and due to the material of the building it was very sound proof. However, it is very easy to hear doors slamming everytime a neighbor comes and goes. I’ve also noticed since 7 13 the upstairs corner units 528, 530, or 532 i assume 532 since it is directly above are dropping workout equipment loudly on the floor causing it to be heard in our unit. We were overcharged for parking our first months rent. You charged us 100 for one spot. I have also not had any luck with the luxer package system. They leave my packages outside the complex. I definitely think there should be on site security overnight to enforce quiet hours. Without it you allow tenants to be loud and inconsiderate because they know nothing will be done about it.
Hi Aadyn,
Thank you for sharing your feedback about your experience at Arroyo Residences. We truly value your input as it helps us identify areas for improvement. We sincerely apologize for the concerns you've raised. The cleanliness of our property is a top priority, and we are working to address the overdue carpet replacement. Regarding the noise concerns, we understand the importance of a peaceful living environment and we are looking into the noise from the upstairs units and will take appropriate action to address it.
For parking, we do charge monthly however the extra charge was a system error and has since been resolved - we sincerely apologize for any inconvenience this caused for you.
Your comfort and satisfaction are very important to us, and we are committed to making the necessary improvements. If you would like to discuss your concerns in greater detail, please do not hesitate to reach out to us directly via email or phone at [email protected] - 925-755-4960.
Warm regards,
Anthony Papagna
The Arroyo Residences
Community Manager
|Recommended: YesThe Whole Complex is a wonderful place to stay — The Arroyo Complex is a great place to live at and is close to downtown, Park, and Target.
Thank you so much for the positive review. It is a pleasure serving you and the entire Arroyo community.
|Recommended: YesGreat Apartment — Great experiences with The Arroyo Residences. Great apartment layout, location is amazingly close to park, downtown, and local Target.
Hi Victoria,
Thank you for taking the time to leave us such a wonderful review. I'm so happy to hear you love it here.
Happy Holidays!
Sincerely,
Adrienne McLachlan
Community Manager
|Recommended: YesQuiet, comfy convenient — The community is not too big so it is quiet. Common areas and amenities are clean and comfortable and location is very convenient to shopping, pharmacy, groceries, restaurants and recreation. Pet friendly too
Hi Antonio,
Thank you for taking the time to leave us such a wonderful review.
We hope to see you next Wednesday at our Resident wine & cheese event!
Thank you again,
Adrienne & team